Responsible gaming

At Mr Punter, gambling is a form of entertainment. We provide tools and clear rules to help you stay in control of your play. If gambling stops being fun, the resources and account features below are here to help.

We consider it important that every player on the platform makes informed decisions. That means knowing your limits before you start, not chasing losses, and recognising when a break is needed. We do not encourage gambling as a way to make money or recover financial losses.

Key Principles of Responsible Play

To keep gambling safe and within your control, we recommend following these basic rules:

• Set a fixed budget before each session and do not exceed it
• Only play with money you can afford to lose
• Avoid gambling when you are stressed, upset, or under the influence of alcohol
• Never gamble to recover previous losses
• Take regular breaks and track how much time you spend playing
• Treat gambling as a hobby, not a source of income

Account Tools for Self-Control

All players have access to the following responsible gambling tools directly from their account settings:

• Deposit limits – set daily, weekly, or monthly caps on how much you can deposit
• Loss limits – restrict the maximum amount you can lose within a set period
• Session time limits – receive a notification after a defined period of play
• Reality checks – on-screen reminders showing how long you have been playing
• Cool-off periods – take a break of 24 hours, 7 days, or 30 days without closing your account
• Self-exclusion – suspend your account for 6 months, 1 year, or permanently

These tools are available 24/7 and take effect immediately once activated. To apply any restriction, go to Account Settings or contact the support team via live chat.

Self-Exclusion Programme

If you feel at risk of losing control, you can request self-exclusion at any time. Once confirmed, your account is suspended for the selected period and cannot be reopened before it expires. Permanent self-exclusion is irreversible.

Support Resources for UK Players

If you are struggling with gambling, professional help is available free of charge:

• BeGambleAware – free advice, information, and referrals to treatment
• GamCare – National Gambling Helpline: 0808 8020 133, available 24/7
• Gambling Therapy – global free emotional support service
• Gamblers Anonymous UK – peer support groups across the country
• Gordon Moody – residential treatment for gambling addiction

If you have any concerns about your gambling behaviour, contact the Mr Punter support team at any time via live chat. We are available 24/7 and can help you activate any of the responsible gambling tools listed above.