Privacy Policy

This page explains how Mr Punter collects, uses, and protects your personal data. We keep things clear and honest – no legal jargon, no vague statements. You deserve to know exactly what happens with your information when you use the platform.

What Information We Collect

When you register an account, we collect the basic details needed to verify your identity and process transactions. This includes your full name, date of birth, email address, and billing address. We also collect technical data such as your IP address, device type, and browser – this helps us keep the platform secure and running correctly.

Transaction data is recorded for every deposit and withdrawal. We store the date, amount, and transaction ID, but card numbers and full banking details are never saved on our servers. Payment processing is handled by certified third-party providers who meet PCI DSS standards.

How We Use Your Data

Your data is used to run your account, verify your identity during KYC, process payments, and respond to support requests. We also use it to detect fraud and monitor for suspicious activity – this protects both you and the platform. If you have given consent, we may send you information about promotions and bonuses. You can opt out of marketing communications at any time from your account settings.

We do not sell your personal information to third parties. We do not share it for advertising purposes. The only time data leaves our systems is when it is legally required – for example, if requested by a regulatory authority or law enforcement agency under a valid court order.

Data Security

All data transferred between your device and our platform is protected with 256-bit SSL encryption – the same standard used by UK banks. Access to personal data within our systems is limited to authorised staff only, and all internal processes are subject to regular security audits. If you enable two-factor authentication on your account, an additional layer of protection is added that blocks 99% of unauthorised access attempts.

We retain your data for as long as your account is active and for the period required by applicable law after closure. When data is no longer needed, it is deleted or anonymised.

Cookies

We use cookies to keep your session active, save your preferences, and understand how the platform is used. Essential cookies are required for the site to function – without them, login and account access would not work. Analytical cookies collect anonymous usage data and help us identify areas for improvement. Targeting cookies are only active if you have given explicit consent. You can manage all cookie preferences through your browser settings at any time.

Your Rights

You have the right to request a copy of the personal data we hold about you, ask for corrections if anything is inaccurate, or request deletion where permitted by law. To submit any of these requests, contact the support team via live chat or email. We respond to all data-related requests within 30 days. If you have a complaint about how your data is handled, you also have the right to contact the Information Commissioner’s Office in the UK.